To Whom It May Concern,
I was instructed per GH Zerston who said a GM told him to instruct me to post here regarding a situation that occurred in-game to me during the final promotion of GoS. So here I am.
On 1/30/16 approx. 11:30 EST I went to Zul Logoth to see the Grand Master for my FINAL and last promotion, as I had completed the amount of recognition points required to do so to proceed forth mastering GoS. After arriving at said location, I was standing in front of the NPC and just about to click on him when the game bugged out (lagged) for approximately a minute. Upon my return (when lag subsided) I again proceeded to click on the NPC for further instruction only to be told I was not a part of this society any longer and I had been expelled. (Imagine my upset about this after how hard and long I worked to complete this, I wanted to quit the game entirely) HOW does this even happen? I then assisted immediately, waiting on an assist for several hours into the early morning. (no one showed up) I got my assist today and was instructed to post the situation here.
I will say I did expect a better customer service resolution in this matter being a premium player (with more than one account) in a more timely fashion. As this is a serious matter that was beyond my control nor fault of mine. So having to repeat myself multiple times about this incident to get it remedied is a bit unsettling. I enjoy this game immensely and have been playing for many years. I am keeping high hopes that this issue will be rectified as soon as possible so I can continue enjoying it.
Thank you for your time in advance,
Player of Siierra
