Hi folks!
We are hiring for GameHosts!
What's a GameHost, you may ask? GameHosts volunteer their time to serve as our front-line when it comes to customer service - they are primarily responsible for working the ASSIST queues that players utilize for all forms of customer-related issues. If you've ever assisted in-game for any reason at all, chances are that a GameHost helped you out at some point in the process. GameHosts are fairly knowledgeable about the basics of gameplay. That does not mean that they are necessarily GS encyclopedias of knowledge, but they do know how to research an answer and, most importantly, interact and communicate with others via the GS interface in a professional manner.
What's required of a GameHost? GameHosts work 3 shifts a week (shifts run ~2 hours) and attend 1 team meeting a month. During training, GameHosts attend trainer shifts (and we will attempt to make that possible within your schedule restraints); after training, you choose your 3 set shifts based on your availability and our needs. At this time we are looking for folks with a willingness to work a shift on Saturday and/or Sunday. That's the basic jist of it. There are some other, non-required but fun items GameHosts are able to participate in from time-to-time, if they are interested.
What do we look for in potential GameHosts? Actively playing, account in good standing, comfortable talking about basic technical aspects of GS and gameplay (or at least not afraid to try it!), ability to consistently commit to 3 shifts a week, decent typing speed, and a good quantity of patience. Customer service experience in pretty much any field is extremely helpful, though certainly not required to be considered. Note that these are the broad strokes of the qualities that we look for, but there is no cookie-cutter mold -- if you don't quite fit into the above but think you might be a good GameHost, use the application to explain why!
A few extra notes: (1) We often get questions regarding past warnings and whether or not you are eligible to apply if you have any: yes, you are -- we take into consideration the warning type, how egregious you were about it, and how long ago it was when making decisions. (2) You must have been actively playing for the past 6 months to be considered currently.
If you are interested in becoming a GameHost: Go to https://www.play.net/gs4/apply/apply.asp and click on the "Join the Team" link under the GameHosts section. Once you do that, there are three parts to the application: (1) Personal Info; (2) Application (Questionarre); (3) GameHost Application/Test. You must have all three parts filled out in order to be considered. Bear in mind that comprehensive answers to questions (where applicable) give a much better picture of a candidate than one-word answer ones.
We will be looking at applications submitted and/or updated between April 1 and May 25th of this year. If you submitted an application prior to April 1 and wish to be considered, please be sure to update the "Application" portion to fall within our viewing time-frame (to do that, find some time before May 25th comes to an end to click on "Update Application," scroll to the bottom, and click on "Submit." That will update the timestamp, even if you aren't changing any of your info... though we suggest you do a quick glance to make sure your answers line up properly to the questions that were updated last year).
If you have any questions, please feel welcome to post them here or shoot me an email at my play.net!
~Palvella
