Our High Maintenance Customer (HMC) policy (POLICY 20) has been updated to be a little more transparent. Prior to this update, it mentioned taking action from a range of consequences. The updated policy specifically states what actions are affected when you get flagged as HMC.
You don't just randomly get marked as a HMC. You would get an official email or talking to from either myself or someone above me, such as feedback. You would get an outline of what behavior caused this decision.
Wyrom, PM
This message was originally posted in Help for Players, Policy Discussions. To discuss the above, follow the link below.
http://forums.play.net/forums/19/210/2230/view/336
