If you're using the web client, that happens. I ran into that a few years ago when I had to change operating systems and didn't have Wine installed yet. I asked the GMs about it: They said they didn't like the Web client either, but it was a stop-gap for game access.

Player of...

Sometimes the key to happiness is not assuming it is locked in the first place- Ziggy

A journey of a thousand SMILES begins with a single step- Ziggy