After several years of waiting for someone to work on planetary gems, I am wondering, as a double premium account holder, why we are still unable to use LTB alterations for planetary gems. Other Guild-related issues in the game are all of the trader shop owners that now have no way to change furniture beond basic pieces from the Crossing Warehouse. For well over a decade we had at least 2 shops at HE that had very nice trader shop furniture alternatives. For the past 2 years, not a single furnture shop has opened. I thought, after none of them opened last year, that at least 1 would be at Guildfest, but that did not happen either. After almost a decade, Traders finally got 1 interior caravan shop opened at this HE, which should have happened at Guildfest. Instead of having 100 shops that sell clothing, consider doing a few shops for Traders that have been seriously overlooked for a very long time. I has come to the point, because I am hearing so many other Trader PCs complain, that I am not afraid to step forward and voice those complaints. Maybe that is why I get singled out and snubbed, but that is not a way to treat customers. I find it very hard to believe, after what transpired last night, that someone was unable to do 7 alterations and leave after 5 because they hate their job so much, and treat the PCs who are paying customers. There were a few PCs there who witnessed this and were disappointed in the GM behind the Merchant for doing that. Having a disatisfied customer several years in a row means they probably won't return, and the losses do add up. I've already been told by 3 others that they won't be participating in next year's HE either. One even told me that they were so disappointed in the crafting tool shops (very low speed tools compared to previous years), that it was not worthwhile to spend RL money for HE access, and instead hire a crafter for plats, which ending up being me. I come to HE for a break in regular mundane things like neverending forging, but instead, my orders have increased because PC's want weapons altered at HE, or they couldn't find any tools better and faster than crafted tools like mine. Instead of ignoring the player base, which is the same as the customer base, perhaps listen to them a bit more to understand what their needs actually are, which will help increase the player base, and as a result the cusomer base, because they return and bring others. It seems to be going in the opposite direction the past 2 years. I am hoping that by voicing my concerns, someone does take it seriously and make a difference, like I am trying to do.

Just my 2 cents, I would tend to think at a pay fest there should be more items that are better then run of the mill items. Also changing finest box so much from previous years with no notice is pretty disappointing.